Making Sense of Unemployment for Employers During COVID-19:  Live “UI Crap”s Q&A Session

Friday 9:15am – 10:15am

Session Description

The COVID-19 pandemic has brought about changes to every part of business.  One area that has been hit particularly hard has been human resources.  From facing staffing issues to understanding new unemployment benefits offered, the challenges for HR professionals seem to grow by the day.  With companies scrambling to manage their workforces during the COVID-19 pandemic there has been a significant uptick in unemployment claims based on disruptions caused by the coronavirus.  Join us as we discuss/update/explore an unemployment compensation update for Kansas employers with the latest information, trends, tips and best practices for unemployment claims management get a better understanding of an overview of UI, national and state trends, managing unemployment claims during COVID-19, and unemployment compensation post COVID-19.

This live Q & A session will be conducted following the presentation.

Learning Objectives

  • • Overview – Greatest UI Crisis in U.S. History
    • How Federal & State Unemployment Insurance Programs Work  
    • The CARES ACT and Enhanced Unemployment Benefits Under COVID-19 
  • • National and State Trends
    • An update on state-issued Kansas unemployment insurance rule changes
    • Exceptions & Waivers
    • Planning for the New Unemployment Landscape
  • • Managing Unemployment Claims During COVID-19
    • Challenges & Solutions Around Bringing Employees Back to Work
  • • Reporting Fraud/Job Refusals
    • Best practices on how to manage claim volume and more 
    • Avoiding Layoffs with Reduced Hours – AKA KS Workshare Program
  • • Unemployment Compensation – Post COVID-19
    • Tax Planning:  Future FUTA & SUTA Challenges


Phil Hayes

Phillip M. Hayes, SPHR – VP, HR Services & Operations for The Arnold Group (TAG), a human resource company.  Hayes manages and oversees TAG company operations, including the design, development, and implementation of all client HR programs.  Hayes holds a Bachelor’s Degree in HR Management from Bellevue University and Masters of Management Information Systems from Friends University. Hayes is also recognized as a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute.  Hayes has served on the Kansas SHRM State Council and Wichita SHRM boards.  Additionally, he served on the board for the Workforce Alliance of South Central Kansas, Inc.  In 2006, Hayes was recognized as the “Wichita HR Professional of the Year” and “Kansas HR Professional of the Year” in 2007.  Hayes was appointed to the Kansas Employment Security Board of Review in 2014 by Governor Brownback and currently serves as the chairman.  Hayes remains active in the legislative arena pertaining to state and federal HR policy.


Jeff Oswald

Jeff Oswald is the CEO of Unemployment Insurance Services, a Kansas City based third party administrator for UI claims and taxes.  Jeff has been administering the UI claims and tax programs for employers nationwide for more than 20 years.  Most recently he served as the technical expert for the creation of legislative reform of the unemployment system in both Kansas and Missouri.  In 2015, he served as the advisor to an alliance of Kansas businesses for the reform of the UI finance system, including the drafting of the legislation and presenting it during various legislative committee hearings. Prior to working with UIS, Jeff was a human resource and operations manager for a national department store chain.  A native of Kansas, Jeff graduated from Baker University and is married with three children.